At META NUTRITION, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered using EasyParcel as our logistics partner.
By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within 1–2 working days after payment confirmation
Orders placed on weekends or public holidays will be processed on the next working day
You will receive a confirmation message once your order has been shipped
2. Shipping Partner
We use EasyParcel, a trusted logistics platform in Malaysia, to deliver your orders through selected courier partners.
Courier selection is based on:
Delivery location
Parcel size and weight
Courier availability
META NUTRITION reserves the right to choose the most suitable courier for each order.
3. Delivery Timeframe
Estimated delivery times (after shipment):
West Malaysia: 2–5 working days
East Malaysia: 4–7 working days
Please note that delivery times are estimates and may vary due to:
Courier delays
Weather conditions
Peak periods (sales, promotions, public holidays)
4. Shipping Fees
Shipping fees are calculated at checkout based on destination, weight, and courier rates via EasyParcel
Any free shipping promotions will be clearly stated on our website
Shipping fees are non-refundable, except in cases where the error is caused by META NUTRITION.
5. Tracking Your Order
Once your order has been shipped:
A tracking number will be provided
You may track your parcel via EasyParcel or the assigned courier’s website
Please allow up to 24 hours for tracking information to be updated after shipment.
6. Failed Delivery Attempts
If delivery is unsuccessful due to:
Incorrect or incomplete address
Recipient unavailable
Failure to respond to courier attempts
The parcel may be returned to us or held by the courier. Any re-delivery or re-shipping fees will be borne by the customer.
7. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details provided are accurate and complete.
META NUTRITION shall not be held responsible for:
Delays or losses caused by incorrect address details
Parcels delivered to the wrong address due to customer error
8. Damaged or Lost Parcels
If your parcel arrives damaged or is lost in transit:
Please contact us within 48 hours of delivery or expected delivery date
Provide your order number and clear photos (if applicable)
We will assist in raising a case with EasyParcel and the courier. Resolution time may vary depending on the courier’s investigation process.
9. Shipping Restrictions
We currently ship within Malaysia only.
We do not deliver to:
P.O. Box addresses
International destinations
10. Policy Changes
META NUTRITION reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with an updated revision date.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
WhatsApp: 017-872 2217
Instagram: @metanutrition_my
TikTok: @metanutrition.my
By placing an order with META NUTRITION, you acknowledge that you have read, understood, and agreed to this Shipping Policy.